Due Diligence

Delivering operational excellence


Transforming Corporate Real Estate and Facilities Management operations to deliver operational excellence


The Challenge

  • The Global Real Estate organization of a leading telecoms JV Company needed to capture the portfolio under management & identify plans to significantly reduce cost.
  • The JV partners had diverse modes of operation and cultural challenges to overcome.

The Solution

  • To capture the data the team deployed PACS-TOOLS to over 400 users around the world.
  • All users were trained to populate the tool with the portfolio, cost, service level and service contract data.
  • Property and sourcing plans were identified to reduce the RE Operating cost by over €110m PA over the first 3 years.

The Benefits

  • A baseline was established on which future RE performance could be measured against and all changes tracked via the auditable approval process.
  • PACS-TOOLS became the recognised performance management tool for the Global RE Team.
  • The PACS team were appointed to implement the plan and report progress to the board and the target was exceed by implementing a serious of property consolidation plans, alternative workplace strategies and outsourcing programs.


Client Quote

“PACS unique blend of strategic advice and pragmatic on the ground experience delivered an outstanding result in a very short time frame.”